Our history
The Vani Limited story starts in 2019. Since then, we have grown from one man with a ladder, pail, and pushcart, to an international business with more than 20 colleagues.
A 21st Century Business
The last 2 year has seen us transition from being a family-run to a family-owned business. A lot has changed since 2019, but our purpose remains the same: to provide expert tailored support that adds value to our customer's business, delivered with care, time after time. Today, more than ever, this means finding sustainable solutions that care for our colleagues, our communities, and the environment.
Our 5Cs Working Model
Our 5Cs working Model is one of the most important factors in our business growth.
Connecting with Customers
Staying connected with our customers, helps us to get their genuine feedback of our services, for our staff and many other factors. It helps mainly in quality improvement.
Coaching - Commitment to Quality
We always try to deliver the best service to our customers. To make sure our client will be happy, we focus on coaching / training part of our staff, which eventually increase their output with better quality.
Capability - Development
Developing our capacity in terms of staff, infrastructure & equipment is our priority. It helps to deliver the service faster with latest technology.
Compliant - Ownership / Resolution
We work hard to get the essentials of our service right everyday. We know sometimes things go wrong and in that case, we want to hear about it, and we want to make it as easy as possible for our customers to contact us and let us know. Our Complaint Management Team will make sure that your query get focused immediately.
Conduct - Doing the right thing
We always do the right thing irrespective of the results of consequences. Simply put, people do the right thing because it is the right thing to do.
Our Ethics
HELPS
- H: Helpful (Manaaki): Passionate about providing a great customer Experience
- E: Ethical (Tika) : Trusted to do the right thing
- L: Leading Change (Taki Whakairo): Creating experiences for people that reveal new possibilities
- P: Performing (Manawanui): Accountable to get it done
- S: Simple (Ngawari): Inspired to keep it simple and easy
Contact Now for any query or questions for our services. Our Team will help you throughout the way...